Sim card stopped working all of a sudden iphone 13 pro

Sim card stopped working all of a sudden iphone 13 pro. Select Mobile Networks/Cellular Networks. If you’re running the latest version of iOS and you’re seeing issues, head into your Face ID settings. The sim still works if i chuck it into other phones and the iphone still recognize any other sim card i threw into it but it just won't recognize MY sim card. Unfortunately, there is no quick fix to the problem but to get a new SIM card instead. Try sim card home delivery service or replace at local shop. See full list on wikihow. I have been using this iphone from last four months, but today when I restarted the iPhone, it suddenly stopped accepting the screen unlock pincode. Check our guide on how to remove and reinsert your SIM card. reset SIM card. You'd be surprised how many issues are solved by restarting. It might also be a phone issue. Mar 26, 2023 · Solution 9: Replace Your SIM Card. Press and hold the side button to turn your iPhone 11 on again. After five seconds, release the side button, but continue to hold the volume down button. The other one is working fine in both phones. It's free; the cards can become corrupt after a time. I can make and receive calls but unless connected to WiFi, the phone is otherwise inoperable. Aug 6, 2023 · iPhone 13 stuck SOS mode. If you're still seeing the SIM error, your next step is to turn Airplane Mode on and then off again. I noticed when I was about drive back noticing there was no signal, but didn't think much about it. I can't get my iPhone 13 out of SOS mode, I've done a quick restart, factory restart, taking out my sim card (it works one my other phone so I don't think that's the problem) airplane mode, updating my phone, emergency sos, even asking 5 different people to try, but I'm stumped I don't know what else to do. Wait for the phone to access the Straight Talk network. Some personal phones, some business phones centrally managed. Among the common reasons that cause SIM failure, one is when the SIM is poorly seated on the SIM card. OnePlus: Hold down the Power button and Volume Up button for 10 seconds. Try the SIM from a friend or family member with the same cellular carrier. #3. Get online technical support and help with common issues. QUICK FIX 6: Select Your Network Operators Manually: All the above doesn’t seem to go well, then let’s try something with network settings. This option is found in the settings app of most devices—including Apple and Android phones—and is usually called “Mobile Data” or “Cellular Data. Nov 12, 2021 · Turn Airplane Mode On and Back Off. Jun 11, 2018 · If you’re the only one getting bad signal on a network and nothing else has fixed it, then the next thing to do is ask your network for a new SIM card (as long as your iPhone uses one). So the new number was pushed to my phone by my carrier. i can see the imei number of that digital sim. TWICE!!! I bought my phone iphone 13 pro, around october. Go to “SIM Card Settings” or directly to “Mobile networks” or “Cellular Networks” through the search box. I’ve tried an other SIM card as well, which neither was recognized. Toggle the Automatic option to “off. If an update is available, you'll see a prompt to select OK or Update. When the power slider appears, swipe the power button inside it to the right. They state the phone is on the network and registered but because of some Apple issue the phone is not connecting. 3. Sep 25, 2017 · Thanks to the suggestions in this thread (even though it's many years old). Remove your iPhone SIM card or iPad SIM card from the SIM card tray and then put the SIM card back. If it does not, then do the following. 24/7 automated phone system: call *611 from your mobile. Not this time. Try using another SIM card. All the "antenna" dots were empty. Now, there seems to be no option other than to Restart your iPhone or iPad. Press and hold down the side button and either the volume up button or volume down button. You can order another one online and switch in your self service account. Hi, A few weeks ago I activated eSIM on my Iphone 12 Pro. Sep 5, 2022 · Next, check your iPhone 11 for any signs of liquid damage. 1 hour ago, everyone’s iPhones at work suddenly said “NO SIM” all at the same time. on Jan 4th, it just turned off out of the blue and won't turn back on. 7. Open Mobile Data. While inserting the SIM card, make sure that Oct 12, 2022 · After activating eSIM physical SIM tray stopped working. Been trouble shooting myself and with my provider for a few hours with no luck, so I'm thinking it's a hardware problem. It can detect the sim card as it is showing in the settings however, it is only showing No Service. Jul 13, 2018 · Step 2. A force restart cuts the power from the phone's battery to the hardware. View solution in original post. If the tray doesn’t release easily or you need to force it back into the phone, you might have to replace it. Go to Settings Sep 1, 2021 · I woke up today to the following error: SIM 1 not provisioned. This method majorly power cycles the device and also fixes the SIM card issues. I do not have access to an AT&T store either. Press and release the volume down button. Make sure that the SIM tray closes completely and isn’t loose. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. That being said, the eSIM worked perfectly for two years without a hitch and without a physical SIM card present. You can get new sim at airtel store keep your old sim otherwise they will charge you 25 rs. 3. Solution 6: Check for an iPhone Carrier settings update. However, my SIM card stopped working all of the sudden. They diagnosed and told me that the phone is dead, and they will send it for repair. If you're having difficulty ejecting the SIM tray, take your device to your carrier or an Apple Store for help. After opening the App Settings Jul 5, 2023 · 4 points. This. Clean the SIM card or dust off any obstruction and then place the SIM card carefully in the tray. Feb 22, 2022 · Toggle airplane mode when your iPhone says No SIM. Dec 12, 2016 · Power the phone back on and see if it's any better - it may not be making a good connection due to a bump or drop. Is your iPhone 13 or iPhone 13 Pro not detecting SIM card? There are many reasons why your iPhone 13 or iPhone 13 Pro won’t read the SIM card. I've tried the SIM card in another older phone an android and it works fine This is an intentional software bug built in by Samsung. If the regular restart didn't work, it's time to try the force restart. If it’s not the SIM, then the only thing it can be Sep 28, 2021 · Other times a software update is needed. Jul 16, 2022 · Similar questions. For Android: Navigate to settings. why is my SIM card all of a sudden not working and my phone is in SOS. I ordered a new SIM on Saturday in order to get 5G (my SIM Jan 5, 2024 · To pop open the SIM tray, insert a paper clip or a SIM-eject tool into the hole beside the tray. After the iPhone Dec 10, 2023 · Tip: if your internet connection is unstable or slow, consult our iPhone Wi-Fi not working troubleshooting guide. Select “Network Operators. If this does not help, it means that moisture has got into Face ID, and only resoldering the components or repairing it with JCID will help. If prompted " Scan to download your eSIM ," select Add Cellular Plan. Solution 8: Reset the Phone to Factory Settings. Report it lost and change password. If you’re running the latest version of iOS 17 and you’re seeing issues, head into your Face ID settings. We got new sims from out verizon carrier and all was good. I’ve have done all the resettings and still no network. Jan 28, 2022 · 10 points. Check your mobile phone. Feb 4, 2021 · SIM card not recognized in my iPhone X Hi, my SIM card is not recognized by my iPhone X anymore. phone was working great, but stopped this morning. Hope this helps! View in context. Oct 30, 2021 · GET SUPER CHEAP PHONES HERE: https://cheapphones. I am very sure I am entering correct passcode as I never changed it since I bought the new iPhone. Turn Airplane Mode On and Off. Jul 15, 2022 · On most phones, including iPhone and Android, just swipe down from the top right of the screen to show the Control Center or quick settings. Search for App Settings through the search box at the top of the Settings page and click on it. Sep 2, 2020 · sandblaster. though in settings -> general ~> about. Turn On (and Off) Airplane Mode. Check if cellular data starts working or not this time. I tried so many times to fix it but i can’t make it work. Anyone has experienced this problem before and what to do? Oct 7, 2021 · Tap General. Touch the red and white power icon in the upper left of the display, then swipe it to the right of the screen to turn it off. coGET AWESOME WALLPAPERS HERE: https://www. Last Updated on July 28, 2022 by GeeksModo Staff. Apple iPhone 13. Wait for a few seconds and again, click the same icon to turn off Airplane mode. Tap Airplane mode to turn it on, wait a few seconds Jan 9, 2024 · First, make sure your iPhone 13 is running the latest version of iOS 17. If payg you need to top up at least once every 180 days or your SIM card will automatically be disconnected. 1 stopped working suddenly. SIM card stopped working All of a sudden my SIM card is not recoginised no matter what I do, I've updated and restarted, cleared networks and tried to clean it and it still doesn't appear. #2. I have rebooted the phone, toggled airplane mode on/off, toggled cellular data off/on, reset my network Sep 8, 2021 · Press and release the volume up button. -restarting the phone. Apr 23, 2023 · Boston. Choose TruConnect from the carriers list. Feb 27, 2023 · Iphone 14 pro max not accepting correct passcode. Nov 14, 2021 · DHCP is frequently used to automatically obtain an IP Address from your WiFi Router. Visit Community. Feb 29, 2024 · Reset the SIM Card. Dec 6, 2021 · 06-12-2021 20:08 - edited ‎06-12-2021 20:18. 9. This has worked without any issues. Jun 15, 2023 · However, if your cellular data is not working on your iPhone, try to manually select the network on your iPhone. If your iPhone still doesn't recognize the SIM, try the all-purpose fix for many iPhone problems: a restart. If you notice the card is damaged, you must visit your carrier and ask for a replacement. Mar 31, 2023 · Remove your iPhone SIM card or iPad SIM card from the SIM card tray and then put the SIM card back. Remove the card from the tray. Started using it and it suddenly stopped working  this morning. Eject the SIM tray. Sep 15, 2021 · Insert the battery again: If you have a phone with a removable battery, then we suggest you insert the battery again. 7K Messages. An extremely Tl, dr: SIM stopped working on Galaxy Fold2 5G after months of great service, but works fine on old phone. Step 1: Open the Settings app. 3 on it and i've had this phone for over 1. Wait for 60 seconds, and then insert it. sim has been working for a year, now it shows "ur simcard is not found". Dec 19, 2022 · IPhone 14 pro max data connection issue I recently bought an iPhone 14 pro max. No signal probably means an issue with the foreign carrier. Dec 18, 2022 · This gives your mobile network a chance to refresh which can ,in turn, fix the problem alongside it. It's time to check if the SIM card is damaged. I got the red exclamation mark and if i hit retry it sent it as a SMS text. To restart your iPhone, press and hold the power button (also known as the Sleep / Wake button) until the power slider appears on the screen. None of the fixes are working. All online services (Whatsapp, Messenger, etc) failed to connect to the internet, Even though the cellular strength indicator showed 4-5 bars. If you use a SIM tray from a different model iPhone, iPad, or from another phone manufacturer, it might not fit properly. Prior to that a friend insert his Sim to th Aug 31, 2023 · Solution 3: Turn Airplane Mode On and Off. underneath where it says VPN Not connected. 64. Happened to me and my girlfriend. Sep 30, 2019 · Press and release the volume up button. Swipe the red power icon from left to right to shut down your iPhone 11. gl/bG2KB May 27, 2021 · Sort By. Hi, I have been enjoying PM service so far. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet. Jul 15, 2021 · Thanks for the reply. If contract there must be monies owing and the sim is blocked. Push in, towards your iPhone, but don’t force it. I reinserted the SIM into other phones afterwards and the SIM Jan 10, 2024 · First, make sure your iPhone 12 is running the latest version of iOS 17. Unfortunately, liquid damage isn't covered by the one-year Apple limited warranty. no effect. May 9, 2023 · iphone 13 wont read sim card. Next, try removing your SIM card from the device and inserting it once again. Keep holding the buttons until you see the recovery mode screen. If you’re getting the “No SIM Card” error, physical damage to your SIM card could be the culprit. 3 years ago. My wife has the exact same setup which is also been working for her. You can request one from your service provider, or visit one of their physical locations. After a few seconds, you should see a slider appear on your screen labelled “slide to power off”. The best thing to do whenever you face a coverage problem, dropping calls, or activation error, is simply to take out the SIM card with a card ejector. I can only access the internet after restarting my phone. Reinsert the tray and retest. To do this fast, simply open Control Center and turn Airplane Mode on and off. The update should fix any of the issues with the SIM not working message. I brought my phone to one of the stores and they simply stuck a physical card in. Blow out dust from the SIM tray and wipe your SIM gently without damaging any of its parts. From the Device Details page, locate the section labeled eSIM download and help and click on eSIM details. Step 3. 1. Contacting my carrier is exactly what was needed. Step 3: Tap on Network Dec 28, 2008 · same problem here in Naperville. Simultaneously press and hold the side button and either volume button. my iphone 13 mini has been having issues reading the sim card, it just says no sim found. Sep 7, 2021 · Press and hold the side button until your iPhone's display goes black. May 20, 2022 · Apple iPhone 13 Pro Max - some users have reported that the iPhone has suddenly stopped making calls “The only solution that worked for me is getting a new physical SIM card. 01-31-2022 09:14 PM. Dec 12, 2016 · Options. Even drove across town to get different cellular towers! Try hitting the back of the phone with your hand. And you have to replace sim card i too have faced same kind of issue a month ago. Toggle ON Airplane Mode. Aug 16, 2022 · I got a new Samsung A13 and an AT&T Sim card from and AT&T store 3 days ago. When the screen turns black, press and hold the volume down button while continuing to hold the side button. Dec 14, 2023 · 5. ”. Go to Jan 8, 2024 · Motorola Moto: Hold down the Power key for 10-20 seconds. 0. ACE - Expert. ( For dual SIM devices) Step 5. Hold both buttons for five seconds. Please perform the below mentioned steps to resolve the issue: Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode. The software updates will push this through and helps encourage you to buy a new phone. 1. Click Get a new eSIM. Oct 9, 2020 · Press and hold your iPhone's side button and either volume button to initiate a restart. The iPhone 11 has a liquid contact indicator inside its SIM card tray on the right edge of the iPhone. Reply. Jul 31, 2022 · Solution 2: Check the SIM tray. Toggling your iPhone’s cellular data is one of the simplest ways to fix an array of network-related problems, including a persnickety SIM card. May 27, 2023 · Posted on Oct 30, 2023 10:23 AM. After you remove your SIM card from the tray, notice the notch in one corner of the Nov 30, 2021 · Step #3: Perform a Force Restart. And then suddenly it stopped working and ATT did not have an explanation. It was randomly dropping the data connection to my cell service. Sim network Hi I’m using iphone 13 pro and my phone started show invalid sim and sim failure. Nov 26, 2023 · Ensure that the phone’s SIM tray isn’t bent or damaged. 4. Maybe the problem of the SIM card is not working on mobile phone maybe caused your phone. On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time. If the indicator is red or pink, it means your iPhone has come in contact with liquid. I have an unlocked IPhone 6 plus. Nov 17, 2021 · When WhatsApp is not working, the first thing to do is restart your iPhone, which can occasionally resolve minor software glitches or bugs. Thank you for taking the time to reply Bob. Wait for 30 seconds. On Wednesday, January 26th 2022, my data suddenly stopped working on my phone. Data Not Working on 13 Pro. Solution 7: Test your device with a different sim card. Choose network and internet. There were simjackings reported recently. Having checked the sim card and seeing that indeed the problem is not from the sim card because the sim card is working on other phones, then you have to put your phone into a consideration. 2 years ago 153 3. If you're unfamiliar with the force restart function, this is just a different way of cutting the power on your iPhone or iPad. all of a sudden phone can’t detect the esim. If you think the cause could be a physical problem with the phone, one thing to try is removing the SIM card. My iPad Pro (2018) has a cellular capability, which all of a sudden did not work. Fix 4. Different carriers, different models of phones. After this, your phone will search for the network and latch to a stable one, ensuring new texts are pushed to your iPhone. Then check for the option called Network Mode or Preferred network type and click it. I’ve restarted the phone, put it in flight mode several times. -turning off the phone, removing the sim card, cleaning it with a gentle cloth, and reinserting it. The broken SIM, I guess, is not. If the card seems okay, place it back into the tray. Mar 18, 2024 · Restart iPhone. Airtel is facing this issue of simcard short circuit. Forget the Wi-Fi network and reconnect. Step 4. If you simply pull out your regular SIM Oct 26, 2023 · In this forum we’re mostly customers but you need to tell us if you’re payg or contract. I've checked my carrier plan, turned the phone off and on many times, and taken out and reinserted the sim. If any update is available, click on the button and go ahead with it. This morning my phone stopped working as a key after 8 months of ownership. My sim card suddenly stopped working today, I didn't really notice when it stopped working during work as I was connected to WiFi all day. Before I was using the physical SIM card in a SIM Tray and everything was working perfectly. 3 two days ago), but it worked just fine using cellular data, and even acting as a WiFi hotspot. If your iPhone has Face ID, simultaneously press and hold the Dec 20, 2022 · 4. If your device has a physical SIM card, remove your iPhone SIM card or iPad SIM card from the SIM card tray May 25, 2021 · 2. There was abew app update three days ago that says the key card is no longer required for pairing. Change device. Jul 22, 2022 · iPhone Looks like no one’s replied in a while. If you have an older phone with a removable battery, you can also Aug 26, 2022 · Remove the undetected SIM card from your phone and go to Settings. Remove & Reinsert Your SIM Card If iPhone Randomly Restarts. Step 2: Then, tap the “Airplane Mode” icon to enable the feature. Remove your device from the power source and remove the battery as well. Wait a few seconds, then tap the switch to turn it Dec 30, 2021 · Ipad cellular not working. Tap Settings > Face Nov 16, 2022 · All of a sudden my iphone XS decides to no longer support my eSim. Since then I tried to insert another card to a physical SIM slot - to use it as Dual SIM or to use only the physical one with eSIM turned off. co/wallpapers/MY SECOND CHANNEL! https://goo. SIM cards don’t normally just stop working. If it works, replace your SIM card. Apr 23, 2023. The whole building had to manually reboot their phones to get the devices back to normal. Nothing you can do about that unless your phone has the option of selecting a different carrier. Try using your iPhone without the SIM card for a while, and if the issue stops while the SIM card is removed Mar 24, 2022 · So I have an iPhone XS. As I was sending out imessages/texts to all my contacts, about halfway through my contact list, Imessages stopped working. Make sure the card is properly oriented in the cutout. Oct 27, 2022 · There are three things you can try to fix this problem: Toggle the Wi-Fi connection off and on. Some possible causes could be that you didn’t insert the SIM card correctly or your phone is experiencing a software glitch. They gave me an iphone XR to use for the timebeing Nov 16, 2023 · Backup and reset phone. Enter Your Network APN Settings Manually. Find the “automatically select network option” and turn it off. 5 yrs without much of a problem. Oct 26, 2023 · In this forum we’re mostly customers but you need to tell us if you’re payg or contract. pls help May 8, 2020 · 0. Step 2: Tap on Cellular. Open Settings and tap the switch next to Airplane Mode to turn it on. Sep 4, 2023 · Unlike all other problems, you might have faced in the new iPhone 13 series until now, Apple is not to be blamed for the Verizon 5G network not connecting on the device. Before moving further, go to the Control Center and enable Airplane mode. My iPhone 5 quit making or receiving voice calls suddenly (updated iOS to 10. Check for a carrier settings update. Jul 7, 2022 · 1. iPhone 13 Pro SUDDENLY DIED. Solution 4: Clean your sim card slot. 2. cheapphones. Connect with us on Messenger. If your device has an eSIM, contact your network provider. Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network. Without any more info there’s little else I can say. Step 1: Bring up the control center by swiping down on the home screen of your iPhone 13. Just the usual consumer bullshit. I have had a dual sim configuration with US carrier Verizon as my eSIM primary line and an India physical SIM as a secondary line for the past 1 year and 6 months. If it doesn't work, lightly hit the front, near Face ID. It is on sale for $5 online presently on this website. iPhone 13 mini, iOS 16. IT just says "No sim card found". If your device has a physical SIM card, remove your iPhone SIM card or iPad SIM card from the SIM card tray and then put the SIM card back. When Airplane Mode is on, your iPhone disconnects from cellular and wireless networks. Sep 6, 2022 · Restart your iPhone or iPad. Follow the on-screen instructions. Or, to download it manually on your device, go into Settings and tap Cellular. Select your SIM card. So this is what you will have to do. In fact, it is a clear fault of Verizon itself. This is a common problem with easy fix: go to General > reset > reset network settings. And, Click on “search networks. 0 Bravos. Close the SIM tray properly and turn on the phone. Solution 5: Make sure your phone account is valid. com Jan 11, 2024 · Make sure that you have an active plan with your wireless carrier. I've tried it with two different sim cards, and they both do not work, but both sim cards work on my iPhone 6s and are showing cellular Jan 16, 2024 · On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time. Mar 16, 2023 · Open the Settings app on your smartphone, go to General and then About section. I can't find a solution. occasionally it will change from "No Service" to 1 bar, but not long enough to do anything. If there is anything there tap on it and click remove it will ask you again if you're sure click yes and your wifi should show up and start working. Hi Everyone. Press and hold the side button until your iPhone's display goes black. To toggle your Wi-Fi connection off and on, head to Settings > Wi-Fi. adamsak. This online tool will help you identify and resolve problems with your iPhone 13. Posted on May 9, 2023 2:01 PM. Your phone will re-provision itself on your carrier and the problem should disappear! [deleted] •. If your new iPhone 13 won’t connect to Verizon’s 5G network — or won’t get a cellular connection at all — you almost certainly Jan 6, 2020 · Make sure that the sim number is same. After inserting the SIM into my new unlocked Lumia 650 phone, the SIM stopped working. Turn on mobile data. •. 0 Likes. If you get the same issue, likely an issue with SIM card. I'm only guessing its the SIM card anyway. Turn off the Wi-Fi Assist feature on your iPhone. I just updated my mom's perfectly working phone and immediately after the update, now the SIM card isn't detected either. If the above methods didn’t work, your SIM card may have completely lost contact with the network it’s supposed to be connecting to. 3 years Nov 23, 2021 · Possible solutions: Make sure your iPhone 11 is running the latest version of iOS 14 or iOS 15. Select internet, and then settings. I didn't install any new software or anything im still running 3. I just got a new phone number because I moved geographical locations. You should get a new SIM card from your preferred carrier . Open the SIM tray of your phone, and take out the Straight Talk SIM card. Next, wait 15 seconds and tap the same icon to disable Airplane mode. Nothing has worked. Oct 3, 2018 · I removed the SIM card and reset the phone (home button with power button, as well as powering off) with the SIM card out of it and every combination. I have already tried the following solutions: -switching to airplane mode. Go to Airplane Mode. I haven't paired any new keys in many months. +66 more. Enable and disable Airplane mode. If your device has an eSIM, contact your carrier. Then, tap the toggle at the top right of the screen. #1. Go to Settings > General > About. Jan 12, 2023 · ESIM is not activating I’m a customer of Verizon and I’ve activated the eSIM on my new 12Pro on their network however they’re stating they’ll be a delay to connect to the phone because of some issue on Apples end. 12-12-2016 01:05 PM - edited ‎01-05-2022 01:17 AM. Check for a network provider settings update. The first thing to try when your iPhone says Invalid SIM is to turn Airplane Mode on and back off. Swipe down to access control centre and toggle on/off Airplane mode or, Launch Settings on your iPhone 13/13 Mini/13 Pro/13 Pro Max. iPhone says SIM is invalid Hi I accidentally clicked on something and now my sim is invalid and I cant figure out how to make it work again. Jun 2, 2021 · i have a esim and physical sim in my dual sim support iPhone 11 . The first thing you should do when your cellular data stops working is make sure the ability to receive mobile data is turned on. Open VPN & Device Management. That should quickly clear everything up. Under Wireless and Network, tap on More. SIMs get updated from time to time and can fail like any piece of tech, so replacing it might fix things. The dot projector may be misaligned, causing Face ID to not work. Jul 28, 2022 · Fix. putting the SIM card from the iPhone into my Treo gave me 4 bars. So i took it to the apple care on 8th. of 1. If your device has a physical SIM card, remove your iPhone SIM card or iPad SIM card from the SIM card tray and then put the Oct 14, 2019 · This can often fix minor software glitches. My wallpaper is still on the phone too, so it's not like it looks as if it reset, and like I said I was able to get my photos off of it. Try a simple reseat of the card. tried reset, restart, restore with no effect. Choose Mobile Network. To start the conversation again, simply iPhone 13 suddenly stops recognizing SIM card Sep 21, 2023 · Turn off the phone completely. Solved: I have 2 Public Mobile lines. Jul 8, 2023 3:31 AM in response to Bob Timmons. Aug 18, 2020 · If possible, try that SIM card in another phone to see whether you get the same issue. 5. Restart your iPhone or iPad. If that doesn't work, then you ca get a new SIM card at a corporate Verizon store, or have one mailed to you from customer service. tw le qi lr vg vb ca fh zp va